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                                                                                    FAQ

 Q.  Why are there no prices on your website?

 A.  Unfortunately due to the many options available on our products it is not feasible for us to list them. Sorry!

Q.  How can I place orders with you?

A.

• Send email to Bev@Genfire.net
• Call us toll-free at (800) 242-4726 (phone lines are open 8:30am to 5:00pm CST, Monday thru Friday).
• Fax us 24 hours a day at (414) 475-1208
• U.S. Mail

Q.  What else can I do when I contact you in one of the above ways?

A.

• Check your order status.

• Initiate a return.
• Check product pricing and/or availability.
• Request a quote for volume discounts or products not listed
• Find out estimated shipping charges.

Q.  What are your terms and conditions?
A.  Net 25 Days to established accounts. 

Q.  Can I order products not listed on this website?
A.  General Fire buys from many suppliers although we may not show their entire product line If you need a product not shown, let us know. We will contact the vendor's) and give you a special quotation.

Q.  Are there any product restrictions?

A.  Laws and codes regarding the use of emergency warning devices vary greatly within the United States. Select products and color variations are restricted to      Law Enforcement and Emergency Personnel only. When you place an order with us for a restricted item you are stating that you are authorized to make such a purchase and that you are in compliance with all local, state, and federal laws concerning the purchase and/or use of that product.

Q. What are my payment options?

A. There are various ways:

• Open Account (Purchase Order).
• Check.
• C.O.D.
• Credit Card (MasterCard, & Visa).

Q.  Do you have a minimum order?
A.  Yes, Only $25.00.

Q.  Do you charge sales tax?

A.  Sales tax will be added unless we have a state resale or tax exemption certificate on file.

Q.  How long do you guarantee your prices?
A.  Prices are normally good for a year. In the rare event of a pricing error, General Fire reserves the right to charge the correct price. We also reserve the right to         change prices without notice should market commodity conditions change. All published prices are in U.S. dollars and must be paid in U.S. dollars.

Q.  What do you mean by satisfaction guaranteed?
A.  We stand behind the quality and condition of our products. We want you to be completely satisfied with your order, or we'll take it back. Note: Custom and special order products are not returnable unless the mistake is due to our Company error.

Q.  What happens if a product I order is damaged in shipment?

A.  We take great care in filling, checking and packing your order. If, however, your merchandise is damaged during shipment, please note the damage on the delivery receipt and obtain an inspection report from the delivery service immediately.  

How do I return a product?
    On all returns, contact us first to obtain return authorization. Call Customer Service at (414) 475-0959 between 8:30 am and 5:00 pm CST, Monday - Friday. Please have invoice number and date of invoice available. A 20% restocking charge will be applied to cover costs associated with restocking unless we were in error.
Note: No C.O.D. shipments will be accepted.

Please note pricing and availability are subject to change with out notice!***